Provided confidential counseling sessions for employees, including crisis intervention and support during
emergencies.
● Conducted thorough assessments and developed personalized treatment plans tailored to individual
employee needs.
● Offered consultation services to managers and supervisors, promoting a supportive work environment
through expert advice.
● Developed and delivered training programs, workshops, and presentations on stress management, conflict
resolution, and communication.
● Collaborated with HR to integrate EAP services into orientation and wellness programs, ensuring
adherence to confidentiality and ethical standard

Assessed clients' psychological distress, discussed their experiences, emotions, and thoughts, and
conducted group sessions with families.
● Collaborated with clients to set goals, develop treatment plans, and gain insights through therapy.
● Identified and addressed situations, behaviors, and thoughts affecting clients' wellness and recovery,
considering social issues influencing mental well-being.
● Referred clients to other health professionals and community resources, and provided specialized
counseling in addiction, mental health, substance abuse, and smart recovery.

Designed tailored rehabilitation programs, oversaw daily operations, and ensured efficient service
delivery.
● Supervised and guided counselors and therapists, conducted hiring, training, and performance
evaluations, fostering continuous education and professional development.
● Established quality assurance measures, monitored program outcomes, ensured legal and regulatory
compliance, and maintained accurate documentation.
● Represented the Centre in collaborations with healthcare organizations and community agencies,
developing a comprehensive support system for clients.