Tranqbay is committed to maintaining a fair and efficient system for managing appointments. This policy outlines the conditions for cancellations, rescheduling, and refunds, ensuring clarity and transparency.
Cancellation Policy
Therapists must give at least 24 hours' notice to cancel a session without penalty.
Frequent cancellations might impact therapist's ranking on the platform
If a therapist does not show up for a session, clients will receive a full refund, and the provider’s ranking might be affected.
Rescheduling Policy
Therapists can reschedule their sessions up to 24 hours before the scheduled time without any penalty, but they must receive confirmation from the client before the reschedule can be completed.
Reschedules made within 24 hours of the session require the client’s confirmation before the reschedule can be completed. Failure to get a confirmation in time may result in no-show situations, so the therapist is always advised to attend sessions in those cases.
Compensation and Fees
Therapists will receive their expected earnings if a client cancels within 48 hours of the session or does not show up.
Frequent cancellation of appointment within 24 hours to sessions might impact therapist ranking on the platform, but no financial penalty will be imposed
Clients who cancel more than 48 hours before the session will receive a refund minus 5% processing fee. Therapists will not receive compensation for clients' early cancellations
Contact Information
If you have any questions or need assistance with cancellations, rescheduling, or refunds, please know that our support team at [email protected] is here to help you
Conclusion
This policy aims to provide a clear and fair framework for managing cancellations, rescheduling, and refunds. By following these guidelines, therapists can ensure a smooth experience on the Tranqbay platform, while clients can rely on consistent policies that protect their time and provide quality service.