Cancellation Policy
Clients can cancel their booked sessions 48 hours before the scheduled time without penalty.
No refund will be issued if a client cancels within 48 hours of the session. Tranqbay keeps the entire fee and pays the therapist their expected earnings.
No refund will be issued if a client does not show up for a session. Tranqbay keeps the entire fee and pays the therapist their expected earnings. Clients must indicate a no-show within 48 hours of the missed session, or they will not be able to claim it in the future
Rescheduling Policy
Clients can reschedule their sessions up to 48 hours before the scheduled time without penalty. Clients can pick another available time slot on the therapist's calendar.
Reschedules made within 48 hours of the session require the therapist's confirmation before the reschedule can be completed.
Refund Policy
Cancellations made more than 48 hours in advance will receive a full refund minus 5% processing fee. The refunded amount will be credited to the client's Tranqbay wallet.
Clients will be fully refunded without deducting a processing fee if the therapist does not attend the session. The refund will be credited to the client's Tranqbay wallet.
No refund is given for cancellations made within 48 hours of a booked session. Tranqbay keeps the entire fee and pays the therapist the expected earnings.
No refunds are given for no-shows. Tranqbay keeps the entire fee and pays the therapist the expected earnings.
In some cases, such as when a session is cut short due to technical issues, partial refunds may be issued at Tranqbay's discretion. Any partial refund will be credited to the client's Tranqbay wallet.
Refunds will be processed immediately and credited to the client's Tranqbay wallet. The processing fee for cancellations is 5% of the session cost.
Contact Information
If you have any questions or need assistance with cancellations, rescheduling, or refunds, please contact our support team at [email protected]
Conclusion
This policy aims to provide a clear and fair framework for managing cancellations, rescheduling, and refunds. By following these guidelines, clients can ensure a smooth experience on the Tranqbay platform, while therapists can rely on consistent policies that protect their time and earnings. We reserve the right to modify this policy at any time. Users will be notified of any changes via email and the updated policy will be posted on our website.